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Frequently Asked Questions
faq

Know our products - B2C

¿QUÉ ES LA SUSCRIPCIÓN MENSUAL SIN PERMANENCIA?

Es un modelo de suscripción mensual a una moto con todo incluido y sin permanencia. Solo deberás seleccionar cuantos kilómetros quieres hacer cada mes. La suscripción es la manera más flexible y económica de tener una moto hoy en día. La cuota se renueva automáticamente cada mes sin que tengas que hacer nada más que disfrutar de tu moto. Es tuya. ¿Estás listo para recorrer las calles de tu ciudad encima de tu nueva moto?

This is how our service works - B2C

CAN I CANCEL MY RESERVATION?

You have 7 calendar days to cancel your reservation without any penalty before picking up your scooter. Send us an email to longterm@cooltra.com so we can process your withdrawal.

WHICH PAYMENT METHODS ARE AVAILABLE TO ME?

We accept any debit or credit card with a valid expiration date. You can also pay online through PayPal.

HOW is THE SCOOTER PICK UP PROCESS?

In the case of flexible rentals, once you have completed the online booking process, we will get in touch with you to tell you when you can pick it up. Most vehicles are delivered in approximately 48-72 hours after booking confirmation. If you have chosen a higher or premium model, it may take 2 to 4 weeks, but we will do our best to deliver the scooter in the shortest possible time. If we have to give you a new scooter, the approximate timeframe is 2 to 4 weeks For the rent-to-own option, the approximate timeframe is 2 to 4 weeks, depending on the scooter model you have chosen.

What you need to rent a scooter? - B2C

WHAT IS RENT-TO-BUY RENTAL?

This is a rental option in which the scooter becomes your property at the end of the contract. You can choose whether you would prefer higher downpayment/final fees combined with smaller monthly fees or the other way around: lower downpayment/final fees combined with higher monthly fees. Once you have pre-booked your scooter, our risk analysis department will assess the operation and tell us whether it has been accepted or not. We will always be in touch with you to inform you about the whole process. You must send the following documentation to our risk department: - Identification card or residence permit of the administrator and/or representative - Deed of proxy - VAT returns for the last 3 years - Balance sheet and annual accounts for the last 3 years

Do you still have doubts? - B2C

HOW LONG DOES IT TAKE TO RETURN THE DEPOSIT AFTER TERMINATION OF THE CONTRACT?

When the scooter is returned we will review its condition. If it is in the same condition as when we delivered it to you, we will refund the deposit at that very moment. Keep in mind that, depending on your bank, it can take 5-10 business days until you see it reflected in your statement.

CAN I CANCEL THE CONTRACT AT ANY TIME?

Of course. You can cancel the contract whenever you want. In this case, a 25% fee of the pending fees will apply. This procedure will be managed directly with your contact in the store.