We answer all your questions
Frequently Asked Questions
faq

Know our products - B2C

WHAT DOES THE SCOOTER RENTAL INCLUDE?

The monthly rate includes:

- Vehicle maintenance and technical revisions

- Full risk insurance with excess

- 24/7 roadside assistance

- MOT, road tax, registration

- Jet helmet

CAN I PURCHASE SOME EXTRAS?

Yes, we have several extra options, which you can choose in step 2 of our booking process. Some of these extras are: full-face helmet, trunk (from 26L to 42L), padlock, GPS/mobile holder, replacement vehicle, etc.

¿QUÉ ES LA SUSCRIPCIÓN MENSUAL SIN PERMANENCIA?

Es un modelo de suscripción mensual a una moto con todo incluido y sin permanencia. Solo deberás seleccionar cuantos kilómetros quieres hacer cada mes. La suscripción es la manera más flexible y económica de tener una moto hoy en día. La cuota se renueva automáticamente cada mes sin que tengas que hacer nada más que disfrutar de tu moto. Es tuya. ¿Estás listo para recorrer las calles de tu ciudad encima de tu nueva moto?

This is how our service works - B2C

CAN I CANCEL MY RESERVATION?

You have 7 calendar days to cancel your reservation without any penalty before picking up your scooter. Send us an email to longterm@cooltra.com so we can process your withdrawal.

WHICH PAYMENT METHODS ARE AVAILABLE TO ME?

We accept any debit or credit card with a valid expiration date. You can also pay online through PayPal.

HOW is THE SCOOTER PICK UP PROCESS?

In the case of flexible rentals, once you have completed the online booking process, we will get in touch with you to tell you when you can pick it up. Most vehicles are delivered in approximately 48-72 hours after booking confirmation. If you have chosen a higher or premium model, it may take 2 to 4 weeks, but we will do our best to deliver the scooter in the shortest possible time. If we have to give you a new scooter, the approximate timeframe is 2 to 4 weeks For the rent-to-own option, the approximate timeframe is 2 to 4 weeks, depending on the scooter model you have chosen.

WHAT IS THE SCHEDULE FOR PICKUPS AND RETURNS?

The schedule depends on each store. You can check the schedules for each city and country on this link. The online booking feature is available 24 hours a day. In any case, once the booking has been made we will tell you when you can go to the store to pick up/return your scooter.

HOW MANY KILOMETERS CAN I TRAVEL EVERY MONTH?

We have several monthly mileage options to suit your needs. The mileage range depends on the model, but for subscriptions without minimum time requirements you can usually choose between 300, 500, 750 and 1000 kilometers/month. Fees apply if you exceed the mileage you have originally purchased. The cost of each additional kilometer depends on your scooter model.

WHAT IF I HAVE AN ACCIDENT OR THE SCOOTER IS STOLEN?

In the event of an accident, the insurance company will be responsible for indemnifying any third party involved, but as a client you must bear the expenses, within the excess limit, for repairing the scooter. In case of theft, the excess must be paid. The excess amount depends on the model you choose.

HOW CAN I CHARGE AN ELECTRIC SCOOTER?

You have several options:

1. Our Askoll scooter can be charged in any socket. Charge it at home or in your office! You can simply take out the removable batteries and charge them wherever you want, in any socket. Like a mobile phone!

2. Take advantage of public charging stations: As a Cooltracustomer, you will be given a charging card - for free - so you can leave your scooter charging at any overground station in your city for a period of up to 8 hours. Check all the charging stations here.

3. If you have access to a parking lot/garage with a socket, you can charge it right there, or you can even set up your own private charging station.

What you need to rent a scooter? - B2C

WHAT IS RENT-TO-BUY RENTAL?

This is a rental option in which the scooter becomes your property at the end of the contract. You can choose whether you would prefer higher downpayment/final fees combined with smaller monthly fees or the other way around: lower downpayment/final fees combined with higher monthly fees. Once you have pre-booked your scooter, our risk analysis department will assess the operation and tell us whether it has been accepted or not. We will always be in touch with you to inform you about the whole process. You must send the following documentation to our risk department: - Identification card or residence permit of the administrator and/or representative - Deed of proxy - VAT returns for the last 3 years - Balance sheet and annual accounts for the last 3 years

WHAT KIND OF DRIVING LICENSE DO I NEED?

To rent a Cooltra scooter you must have a driving license that is valid in the country where you are going to rent it.

Scooter 50ccScooter 125cc3-wheel scooterScooter > 125cc
Spain At least 18 years, B/AM card, B (more than 1 year) At least 18 years, A1 / A or under 21 years and 3+ years of experience with B At least 18 years old, A1 / A or 3+ years of experience with B At least 18 years old and A or A2 card
Italy At least 18 years old, B / AM card At least 18 years, license of A1 (max 11KW) or A2 (max 35KW) or A or B (max 11KW) At least 18 years old, A1 / A or 3+ years of experience with B At least 21 years old and A or A2 card
France At least 18 years old, B / AM card At least 20 years old, A1 / A or B + L5E At least 20 years old, card A1 / A or B + L5E At least 20 years old and A or A2 card
Portugal At least 18 years old, B / AM card A1 / A card or 25+ years old + B A1 / A card or 25+ years old + B Driving license A or A2

WHAT DOCUMENTS DO I NEED TO RENT A SCOOTER?

To rent a scooter for business you need:

- The Permanent Certificate of the company

- Copy of the Identification Card of the legal representatives or partners of the company

- Deposit per scooter

- Payment of first rent

Would you like an electric scooter? - B2C

Do you still have doubts? - B2C

HOW LONG DOES IT TAKE TO RETURN THE DEPOSIT AFTER TERMINATION OF THE CONTRACT?

When the scooter is returned we will review its condition. If it is in the same condition as when we delivered it to you, we will refund the deposit at that very moment. Keep in mind that, depending on your bank, it can take 5-10 business days until you see it reflected in your statement.

WHAT IF I EXCEED THE CONTRACTED MONTHLY KM?

If you exceed the monthly mileage limit, you will be charged for each extra kilometer. You can change the mileage for the following months whenever you want.

CAN I CANCEL THE CONTRACT AT ANY TIME?

Of course. You can cancel the contract whenever you want. In this case, a 25% fee of the pending fees will apply. This procedure will be managed directly with your contact in the store.

WHAT IS THE MOST PROFITABLE OPTION IN THE LONG TERM: ELECTRIC OR GASOLINE SCOOTERS?

Both the consumption and maintenance of an electric scooter are cheaper than those of a gasoline scooter - about 80% and 50% cheaper, respectively. If we make a quick calculation, we will see that a scooter that travels 20 km/day during the 7 days of the week will spend about 450€ per year on fuel. This excludes fuel price variations, which are usually upwards. An electric scooter with the same cubic capacity can travel the same kilometers for only 50€, which means that you can save 400€ per year. Moreover, electric scooters require less maintenance as they do not need oil changes and the engine is less complex.